I have had nothing but the best experience in this store right from the beginning.Chris and his staff are amazing.I love every single piece I have purchased there!
Sheila was a wonderful sales associate and had a lot of patience when i was picking out gifts. Even though all my gifts were in the under $100 dollar section i was treated as if i was buying the 1 ct. Diamond ring!
Of course the initial purchase of my engagement ring and wedding band went smoothly, but any issues with the ring after were dealt with so horribly. My ring was sized down, and I was told it couldnt go any smaller, so if I needed a smaller size they would simply order me in a new one. So when I decide I need a smaller size, I go in and they tell me I was misinformed, but will honour what that associate told me and would order me a new ring in a smaller size.. that was 4 months ago and my multiple attempts to get ahold of someone to check the status of the ring, as I was told 4-6 weeks, have been completely ignored. I was told they couldnt find anything on it, and theyd get back to me, but go figure that havent. I also had a diamond fall out of my engagement band and when I had it inspected they said they wouldnt bother fixing it as I was going to be trading it in for the smaller size, yet after reviewing my inspection report, they wrote down they did replace it.. Very unreliable and unprofessional staff.
Had a nice experience dealing with the staff and Manager while picking out an engagement ring! They were all super helpful and very knowledgeable! I will definitely be back when I am in the market for something else.
After stealthily figuring out what my then fiance liked in a ring I went to this location and was greeted by store manager Chris. He listened to what I wanted and helped find the perfect ring. My fiance loved it! We had an issue with a diamond falling out the halo and Chris and his staff bent over backwards yo ensure everything was right. 10/10 would recommend again.
Michael Hill Medicine Hat is a Canadian Jewelry Store based in Medicine Hat, Alberta. Michael Hill Medicine Hat is located at 3292 Dunmore Rd SE, Medicine Hat, AB T1B 2R4, Canada.
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